Returns & Exchanges

At BREZ, we stand behind the quality of our beverages and want you to be completely satisfied with your purchase. If your order arrives damaged or doesn't meet our freshness standards, our dedicated support team is here to make it right.

Return Process

• 1.
  Check Eligibility

  Ensure your return request is submitted within 30 days of delivery for damaged, incorrect, or defective items.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and a brief description of the issue to initiate the process.

• 3.
  Submit Documentation

  Since we deal with perishable food items, please attach clear photos of any damaged packaging or product defects for our review.

• 4.
  Receive Refund or Replacement

  Once approved, we will either ship a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.